CHALLENGES

• A counter-productive, competitive environment had grown between home office and field offices, as well as within most field offices;
• Result was decreased market share and decreased revenues;
• A significant change in corporate culture was needed.

SOLUTIONS DELIVERED

• Interviewed key executives to determine depth and breadth of problems;
• Interviewed randomly selected employees at locations across the country to understand their concerns and goals, and to identify opportunities for increased revenue to the company
  and to themselves;
• Created an action plan to address all concerns;
• Conducted a two-day team building and management training retreat for home and field office employees; and
• Fostered an internal corporate culture change, transforming corporate environment from one of competition to one of collaboration.