CHALLENGES

• A decreased level of morale in the corporate headquarters;
• A 21% turnover among the headquarters’ 263 employees;
• Assessing the impact of this decreased morale and turnover on the organization’s six largest clients;
• The need to improve quality control, productivity, communication, responsiveness, and overall
  client satisfaction;
• Gathering information essential for creating a five-year strategic plan; and
  Identifying a pool of candidates for promotion to key managerial positions.

SOLUTIONS DELIVERED

• Met with a representative group of management and non-management employees at all levels to ascertain group viewpoints of a variety of company issues;
• Created a customized computer-scored survey of all company employees and select current and former clients;
  Shared survey findings with employees and created a list of action steps;
• Conducted intensive interviews of selected candidates, from among current and potential employees, for promotion to key managerial positions;
• Delivered customized training sessions on leadership, teambuilding, group dynamics, and task force management; and
• Provided on-going corporate coaching.